Shipping policy

Thank you for supporting our small business and being a part of our journey!

We’re excited to offer worldwide shipping (excluding certain regions). Shipping times and rates may vary depending on your order and location.

Below are the details of our shipping policy, designed to make your experience smooth and easy to understand:

Processing Time:
Orders are typically processed within 3-6 business days (excluding weekends and holidays). During holiday seasons and promotional periods, please allow 5-8 business days for processing. Once your order ships, you will receive a shipping confirmation email with tracking details.

Shipping Methods:
Order will be dispatched via your selected shipping method at checkout.

Shipping Costs within the USA:

  • Domestic Shipping Times:
    • Economy Shipping: 5-8 business days, Free for Orders Over $50
    • Standard Shipping: 3-5 business days
    • Express Shipping: 1-3 business days
  • Shipping Costs: Calculated at checkout by our carriers based on order weight and destination, so just head to checkout and enter your shipping address for a personalized quote. 

Shipping Costs Internationally:

  • International Shipping Times: (varies by destination)
    • Economy Shipping: 7-21 business days 
    • Standard Shipping: 4-8 business days
    • Express Shipping: 2-4 business days
  • Shipping Costs: Calculated at checkout by our carriers based on order weight and destination, with a $2 or $5 handling fee for all international shipments. Rates may vary by country.
  • International Taxes & Duties: Please note that international orders may incur additional taxes, duties, or VAT charges upon delivery, depending on your country's regulations. These charges are the responsibility of the customer. We apologize for the inconvenience, but unfortunately, this is beyond our control at the moment.
  • Customs Processing: Please be aware that customs clearance can sometimes cause delays, especially in countries with strict import regulations. We recommend allowing extra time for these potential delays, as they are beyond our control.

Order Tracking:
You will receive a shipping confirmation email with a tracking number once your order has shipped. You can track your package via the carrier's tracking portal.

Delivery Time:
While we provide estimated delivery times, please note that these are not guaranteed and are based on business days (excluding weekends and holidays). Once your order is with our shipping provider, delivery times are in their hands, and while we do our best to ensure timely arrivals, they may be subject to delays beyond our control. 

Holiday Season Delays:
During peak shopping periods, such as holidays, shipping carriers experience higher volumes, which may result in longer delivery times. We recommend ordering early to ensure your items arrive on time.

Lost or Damaged Items:
If your order is lost or arrives damaged, please contact us at bythi.message@gmail.com with your order number and details. We will work with the carrier to resolve the issue.

Refunds, Returns, and Exchanges:
Please refer to our refund policy for information on refunds, returns, and exchanges. Note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. [Link to Refund Policy]

Order Consolidation and Multiple Shipments

  • If an order contains multiple items, we may ship the items in one or more packages, depending on size, weight, or availability.
  • Orders will be split into multiple shipments only when necessary (e.g., items are backordered or shipped from different warehouses).
  • When multiple packages are shipped, we will ensure that each package is clearly labeled and identifiable, and we will notify you of the expected delivery times for each shipment.

Thank you for choosing Thi! We appreciate your support and look forward to delivering your order.