Política de reembolso
We're so grateful to have you as a customer – thank you for supporting and making this journey possible!
We appreciate your support as a small business, and your satisfaction is our top priority. Please take a moment to review our return and exchange policy below.
Final Sale Policy:
Please note that all purchases are final, as we are a small business, and we do not accept refunds, returns, or exchanges. By completing your purchase, you acknowledge and agree to this policy.
However, we understand that sometimes things don’t go as expected. Inquiries are handled on a case-by-case basis, and we’re committed to making sure our customers are satisfied. Every request will be treated fairly and reasonably, and we always aim to resolve any concerns with respect and care. If you have any concerns about your items, please reach out to us at bythi.message@gmail.com. We’re happy to listen and work with you to address any issues.
Defects:
We take great care in inspecting each product multiple times during quality control to ensure its quality. However, if you believe you've received a defective item, please reach out to us at bythi.message@gmail.com within 7 days of receiving your order. Include your order number and a photo or video of the issue, and we’ll work quickly to resolve it. We’re committed to resolving any issues and ensuring your satisfaction.
Refunds, Returns, and Exchanges:
At this time, we do not offer refunds, returns, or exchanges, as we are a small business. By completing your purchase, you acknowledge and agree to this policy.
Order Cancellations:
Once an order is placed, it is processed quickly to ensure timely delivery. If you wish to cancel your order, please contact us at bythi.message@gmail.com as soon as possible. Cancellations can only be accepted within 2 hours after the order is placed, before it has been processed or shipped. After this period, we are unable to cancel or modify your order.
Important Notes:
Shop THI LLC is not responsible for:
- Mistakes made by shipping couriers
- Incorrect addresses provided by customers
- Damage caused during transit by the postal service
- Issues with PO boxes
- Stolen packages after delivery
We're Here for You!
Your confidence in your purchase means everything to us. If you have any questions, concerns, or feedback, please don’t hesitate to reach out – we’re always here to help! We want you to have the best experience possible with our products and services. Your happiness is our priority, and we’ll do everything we can to ensure you’re completely satisfied. We truly care and can’t wait to assist you!